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You are protected under the law when you enter a contract; the Ontario
Consumer Protection Act, 2002
covers the most common types of contracts.
The final cost cannot be more than 10 per cent higher than the original estimate – unless you agree to the price increase verbally or in writing.
You have 10 days to cancel a contract for any reason and it must be done in writing.
You will have to be able to prove that you cancelled the contract – proofs of registered mail, fax or an e-mail receipt are best.
You cannot sign away your consumer rights and no one can take them from you.
You can cancel a contract if goods or services are not provided within 30 days of the date promised.
For more information and sample letters visit the Ministry of Government Services’ website
Before you contact the Ministry of Government Services to file a complaint, you need to take the following steps:
Contact the camp, clearly outlining your complaint in writing.
Keep proof of delivery of your complaint and any interaction with the the camp.
If you are unable to resolve the complaint with the service camp, contact the ministry.
Help for filing a complaint can be found
Put it in Writing
Keep your letter brief and to the point. Be sure to keep a copy of the letter for yourself before sending it to the the camp in a form you can track [hand-deliver it with a witness, registered mail, courier, e-mail or fax with confirmed delivery].
Ensure you are familiar with the camp and its programs before entering into a contract with a camp.
Deal with a camp who has a good reputation with other families; one who is known to be trustworthy.
Compare prices among camp providers.
Get all contracts or promises in writing and keep all documents and receipts.
If you don’t understand the contract, ask to have it explained so that it makes sense to you.
Keep down-payments to a minimum; 10 percent of the total estimate is fair.
Remember, if it sounds too good to be true, it probably is.
Be cautious about camps that make unreasonable claims with regards to treatment or promised outcomes.
Autism Ontario makes every effort to ensure that the information on this site is accurate and reliable, but cannot guarantee that it is error free or complete.
Autism Society does not endorse any product, treatment or therapy; neither does it evaluate the quality of services operated by other individuals and providers self-listed on this site.
The information contained about each individual and provider has been supplied solely by such individual or provider — without verification by Autism Ontario. Past performance is not necessarily indicative of future performance.
Prior to making any provider selection and service-provision decision, it is recommended that you thoroughly review the provider’s credentials, relevant practice experience and references.
Autism Ontario, its chapters, its affiliates, funding partner(s) and vendors, assume no liability for any financial contracts or service agreements entered into by a user of this Website and a provider listed therein.
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